What to expect.
In order to apply the new enhancements, Online Banking will be unavailable during the upgrade period starting on Thursday, May 13th at 5:00 p.m. Beginning Monday, May 17th you may access Online banking using your existing user ID. The first time you log in you will be guided through the process to set up a new password. Those steps are also found below.
Rest assured, the Premier Bank team is ready, willing, and able to provide any assistance you may need during this time. Digital Banking products being upgraded include: Online Banking, Mobile Banking, and Treasury Management (Business Online Banking).
What’s New?
Our new and improved Digital Banking experience will become available on Monday, May 17th.
Premier Bank customers can expect an intuitive experience with an updated look to Online Banking, with many new enhancements, including:
- Improved online and mobile banking experiences with increased debit card security capabilities;
- Introducing SPIN, our new person-to-person payment option;
- Budgeting tool within online banking complete with goal setting and tracking;
- Enhanced security option: Two-factor or Out-of-band authentication code delivered via text message, phone call, or Duo mobile app; (This feature will initially be by request only with the exception of Treasury Management users which will be prompted to set up immediately.)
- and “Money Manager”, an online financial management tool, just to name a few.
Where can I learn more about online banking enhancements?
Detailed information, including images and step-by-step directions for new features, will be available soon right here!
First time online banking login steps
- Start by Entering Your Existing User ID from www.premierbanking.bank or the mobile app enter your existing User ID
- Enter Your Temporary Password. Your Temporary Password is your User ID plus the last four digits of your SSN or
TIN (Businesses) Example: userid1234
- Create New Password. Follow prompts to choose your new password. Must contain 8 characters (upper and lower case, number, and special character)
- Security Questions & Answers. Select question from each of the 3 drop down menus and set an answer for each. Answers must be at least 4 characters in length
- Verify Your Email Address. Please ensure the email displayed is current.
Mobile Banking & Mobile Wallet
Mobile Banking App
Like Online Banking, our mobile app will become unavailable during the upgrade period starting on Thursday, May 13th at 3:00p.m. Beginning Monday, May 17th the new app will become available and will have the very same look and feel as our new Online Banking experience. Login with finger print or FaceID and access your banking anytime from anywhere.
Access account information via mobile through any or all of the following avenues:
- Directly logging into Online Banking at www.premierbanking.bank via your mobile device
- Downloading the “Premier Bank, Dubuque” App
- Setting up SMS text alerts through our new Online Banking system
Apple users that have “Automatic Updates” set, your current Premier Bank mobile banking app should update to the new beginning Monday, May 17th. If auto updates are not set, you will need to delete the old app and reinstall the new one.
Android users will need to delete the old app and download the new app beginning Monday, May 17th.
Mobile Wallet
Use of your new debit card within mobile wallet will be unavailable until approximately July 2021, and we will communicate further details on this as that date nears. We apologize for any inconvenience.
Bill Pay
What to expect.
Bill Pay will be unavailable during the upgrade period. All payments scheduled to be paid during the upgrade period will continue to process. If you have any bills to pay between May 7th through May 17th please set them up for payment prior to May 6th. No new payments will be allowed to be set up after May 6th. All payees and vendors currently established in the Bill Pay program should be available after our system upgrade.
Will my information be converted?
All payees and vendors currently established in the Bill Pay program should be available after our system upgrade. Recurring payments set up in Bill Pay will continue and transfer to our new system. For example if you have a recurring bill pay scheduled for the 1st of every month currently set up, it will carry over to the new system. To ensure a smooth transition, it is recommended that all bill pay users make note, or take screen shots of, their bill pay profile prior to Tuesday, May 6th. Once services go live, please use this information to verify that all scheduled payments are reflected in the new system. Please note any Popmoney payees will not transfer over and will need to be re-initiated in “SPIN”, our new person-to-person payment option.
Will my e-bills be converted?
Unfortunately, Electronic Bills and “reminders” will need to be re-initiated in the new Bill Pay system once the upgrade is complete. We apologize for any inconvenience this may cause and encourage you to contact us at 563-588-1000 if you have questions or need assistance.
Will my account numbers change?
Checking and savings account numbers will not be changing. Checks will also remain the same, and you will not need to be issued new ones.
Loans will have a revised account number after this enhancement. Transactions being completed within Premier Bank accounts (i.e. payment from Premier Bank checking to Premier Bank Home Equity Loan) with the old account number will be automatically updated to the new one, and you will not need to take any action.
If you have provided your loan account number for electronic or online bill payment with another institution, please update your account number with the other institution effective May 17th, 2021. The only change will be an addition of “-10 “ to the end of the loan number, see sample below:
Current Loan Number: 1234567
New Loan Number: 1234567-10
Will there be any other changes to my account?
- ATM surcharge fees of up to $10 per monthly statement cycle will be refunded if Eligibility requirements are met on Life Checking and Choice Checking accounts within the monthly statement cycle. We will automatically reimburse ATM surcharges incurred during a calendar month on the date the statement cycles for the account. No other accounts will be eligible for ATM rebates. (See eligibility requirements of accounts in disclosures)
- If an account has a $0 balance for 90 days the account will automatically close (excluding business checking and business savings accounts).
Will this affect my account statements?
You will continue to receive your statements as you do today. Statements will have a slightly different look. Complete information about transactions and balances for your account will still be represented. You will receive a paper statement for activity on your account(s) through May 13th. This particular statement will be provided by regular mail regardless of current paper or e-statements enrollment. Going forward, statements will follow the same schedule you experience today with the exception of Choice Money Market and Life Savings. Those statements will now process on the last day of the month.
E-statements
If you currently receive e-statements, you will automatically be enrolled in e-statements going forward. If you currently access your monthly statement through Online Banking, you may continue to do so. Some prior e-statements may not be readily available immediately after the transition. If there are statements you may immediately need, we encourage you to download and save prior to May 13th.
What is changing for Business Online Banking?
Our new technology will greatly improve your experience on the business services side of things as well. You will notice upgrades such as:
- A single Online Banking login for all customers. Businesses will also now be able to utilize our new Mobile Banking App.
- New security “soft-tokens” via mobile phone for multi-factor authentication or via automated phone call to a land line. You will no longer need to use physical token devices.
- Management of debit cards through Online Banking and Mobile Banking App.
- Submit travel notices through online or mobile banking
- Adjust limits
- Enable/disable cards
- Ability to change debit card PIN within Mobile App.
- Ability to setup real-time card alerts
- Availability to setup scheduled alerts per account.
Will my business need to do anything to prepare?
Treasury Management (ACH, Remote Deposit, and Positive Pay) will require some attention. We will be communicating these in further detail as we get closer, but the following are a few items to keep in mind:
- New agreements/contracts for all treasury management services will need to be signed. Bank staff will begin communicating with clients regarding this in April.
- Any ACH files effective 5/14/2021 – 5/17/2021 must be submitted prior to 2:30 p.m. on 5/13/2021
- ACH templates will migrate, however reoccurring ACH files will need to be rescheduled. ACH clients can login on May 17th to review ACH files and submit for processing.
With the upgrade you will have an extended ACH cutoff time to 4:00 p.m. instead of 2:30 p.m.
New remote deposit platform – most clients will be migrated before conversion date.
Please know we will be here to guide you and assist each step of the way. We thank you in advance for your patience and look forward to providing you a significantly upgraded experience!
