Regulation E Initial & Error Resolution Notice

Regulation E & Error Resolution Notice

In Case of Errors or Questions About Your Electronic Transfers

Contact us at one of the following:

TELEPHONE: 563-588-1000

WRITE US AT: Premier Bank | 2625 NW Arterial Road | Dubuque, IA 52002

E-MAIL US AT: info@premierbanking.com

Tell us your name and last four digits of your account number.
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.

Contact us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

If you tell us verbally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

MasterCard ® Automatic Billing Updater (ABU)

When Premier Bank issues you a MasterCard® debit card you will automatically be enrolled in the MasterCard® Automatic Billing Updater (ABU) Service. If you choose to set up any automatic payment arrangements by using your debit card, this service prevents disruption after your debit card account information changes. Examples may include when your expiration date changes after your debit card is renewed or when a replacement debit card is issued due to a card being reported lost or stolen. By ensuring your automatic payments continue uninterrupted, the MasterCard® ABU service provides cardholders with convenient, stress-free, continuous service. You may choose to opt out of the MasterCard® ABU service by contacting Premier Bank at 563.588.1000.

Reg. E & Error Resolution

Regulation E & Error Resolution Notice

Contact us at one of the following:

MasterCard ® Automatic Billing Updater (ABU)

Questions? We're here to help.